TIERS OF USER EXPERIENCE FOR SMART CONNECTED APPLIANCES

Published in Appliance Design Magazine on how the Internet of Things is changing perceptions about product performance, repeat purchases, and customer loyalty:

ABSTRACT: With recent advances in low-cost sensors and communications hardware, appliances are beginning to become smart and connected, enabling more relevant user experiences, increased after-market sales, and new ways to monetize data. This article discusses how Internet of Things technologies and business models are changing the way in which appliances are designed, developed, manufactured, and supported in a way that enables manufacturers to compete on the global stage.