Presented as part of the Predictions Panel at CIO Synergy in Minneapolis, an invitation-only event for CIOs, CTOs, and CISOs, to share ideas, current trends, and future insights.
ABSTRACT: This presentation outlines three predictions for the coming year.
First, conversational AI and the quest for better context will drive the accelerated integration of ecosystems. Increasingly, business success hinges on a company’s ability to create seamless, enjoyable experiences across disparate touchpoints. As these digital experiences become a major differentiator, savvy IT leaders are redefining their roles within the enterprise to focus on driving business value. Rather than protecting risks and reacting to emergencies, successful IT leaders will proactively enable the business to deliver value to customers across myriad digital touchpoints.
Second, the demand for lower latency and better cost performance of IoT cloud platforms will pace edge/fog computing trends. In the IoT platform space, companies at the top compete on market share, features, performance, and brand differentiation. However, the long tail of IoT competes primarily on price. What’s true for every company in this space is that efficiency (lower latencies, lower cost) are necessary to compete in a meaningful way. Because of this, there is a move towards edge/fog computing. IT leaders in organizations that are adopting IoT are uniquely positioned to drive change in adoption of cloud technologies for emerging business objectives like IoT, and start expanding knowledge and influence into edge devices.
Finally, the drive for better analytics and intelligence about customers combined with growing privacy concerns and regulations will create further competitive separation for companies that leverage data to not only to streamline their business, but to create more engaging user experiences. IT leaders are in a unique position to lead the business through the necessary changes to get there.
Had a great experience at the CIOMinneapolis2019 learning and collaborating with other leaders in highlighting areas of regulation compliance and women inclusion and empowerment in the IT space. Ongoing attention to these areas is definitely a must. pic.twitter.com/GmQd0EzH85
Mark Benson is Vice President of Engineering at SmartThings, a technology company based in Mountain View, CA and a wholly owned subsidiary of Samsung Electronics. Mark is a regular speaker and writer on the intersection of technology, business, and society as it relates to product development, technology leadership, strategic planning and execution, intellectual property portfolio management, software architecture, information security, competitive positioning, and organizational behavior.